Quick Access to Patient Services
How to Prepare for a Telehealth Visit
Please review the following instructions on attending your telehealth appointment to ensure a smooth session.
Check your equipment
- Ensure you have a stable internet connection.
- Use a device with a camera and microphone (computer, tablet, or smartphone).
- Test your device’s camera and microphone to ensure they are working correctly.
Find a private and quiet space
- Choose a comfortable, private location where you can speak freely without interruptions.
- Minimize background noise and distractions to maintain focus during the session.
Accessing the session
- You will receive a separate email with a link to join the telehealth session.
- Click on the link a few minutes before your scheduled time to ensure everything is set up correctly.
- If prompted, allow the platform to access your camera and microphone.
- Wait in the virtual waiting room until your provider admits you to the session.
In case of technical difficulties, please have a phone nearby. If the session cannot proceed online, your provider will call you at the phone number we have registered for you.
If you’re new to telehealth and have questions before your appointment, please contact us at (703) 637-3586. We’re always happy to help.
How to Set up Your Patient Portal
How do I enroll with Patient Ally?
To access Patient Ally’s Patient Portal, you must first receive a email from our office to initiate the set up process. You must then verify some patient questions and validate the identity using the phone on file with the provider. Once you have created a username with a password, you have completed the enrollment process and now may begin using Patient Ally.
What will I need for the sign up process?
- A valid email you would like to receive PA notifications at.
- A valid phone that you could link to your account.
Is any phone allowed for enrollment?
For new enrollments, the phone number and email utilized for enrollment must match the number and email you have listed on file with Holistic Pain and Wellness. If the patient is just resetting passwords, it is the phone that is linked to the patients account. (Which can be changed within the patient portal)
Can my username be changed?
No. At this time you cannot change your username.
If I forget my Username, how can I obtain it?
If you do not remember the Username, you can click the Recover Username and enter the personal information on the screen. You will receive an email that will explain the process to recover your username.
If I forget my Password, how can I reset it?
If you do not remember the password, you can click Reset Password, select the type of method to you would like to use to reset your password. Email, Text message, or phone call.
Can I deactivate my Patient Portal Account?
Yes. You can go to Settings page and Click My Account. Here you can deactivate your account. Note that if you deactivate your patient portal account, it cannot be undone.
How do I add a provider to my Patient Ally account?
In order to add a provider to your Patient Ally account, your provider must invite you as a connection using Office Ally’s EHR 247 or Practice Mate application. Only existing Holistic Pain and Wellness Patients are able to access the Patient Portal System and must be enrolled in person to gain access.
Why does my provider show up in the Message section, but not in the Appointments section?
If you do not see your provider listed in a certain feature, this means the provider has chosen not to utilize/support this feature.
Contact Technical Support
For technical support regarding the Patient Ally System ; please contact Office Ally at info@patientally.com or 888-PHR-4ALL.