Introduction

Welcome to Turning Tide Health. Your privacy is critically important to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

1. Personal Information We Collect

We collect personal information to provide you with our services and to comply with regulatory requirements:

  • Personal Identifiers: Name, email address, phone number, and home address.
  • Health Information: Details about your medical history, treatment plans, prescriptions, and other relevant health data.
  • Payment Information: Credit card details, insurance information, and other payment-related information.
  • Usage Data: Information on how you interact with our website, IP address, browser type, device ID, etc.

2. How We Use Your Personal Information

We may use your personal information for:

  • Providing our medical, psychiatric and support services.
  • Scheduling and managing appointments.
  • Processing payments and verifying insurance coverage.
  • Communicating with you about your treatment and updates.
  • Sending updates including office hours, provider availability and services offered.
  • Improving user experience and our services and maintaining security.

3. Sharing Your Personal Information with Third Parties

We do not sell or rent your information to third parties. We may share your information with:

  • Healthcare Providers: When necessary for treatment and care coordination.
  • Third-Party Service Providers: For payment processing, IT support, and other operational functions. All third party service providers have a business associate agreement with Turning Tide Health to ensure they provide the same level of protection of your shared electronic health information.
  • Legal Compliance: When required by law or to protect our rights, safety, and security.
  • SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

4. Security of Your Information

We use secure, HIPAA-compliant systems and regularly review our security protocols to protect your data. Only authorized personnel have access to your personal information, and we employ encryption and other safeguards to prevent unauthorized access.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Restrict certain processing of your information.
  • Withdraw consent where applicable.
  • Lodge a complaint with a regulatory authority if you believe your data has not been handled correctly.

6. How We Collect Your Personal Information

We may collect your personal information through cookies, website forms and secure texts, emails and offline interactions. We use cookies to enhance your browsing experience and for analytics purposes. You may disable cookies in your browser settings, but doing so may affect certain features on our site. Personal information including file uploads provided through website forms and emails is encrypted. 

7. Changes to Our Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page, and we encourage you to review our Privacy Policy periodically.

8. Contact Us

If you have questions about this Privacy Policy, please contact us via the contact form on our website or via email at admin@turningtidehealth.com.