Consent for SMS Communications

By consenting to receive SMS messages from Turning Tide Health, you agree to receive important notifications relevant to your interactions with our services. Your phone number and SMS consent will remain strictly confidential. We do not sell, share, or distribute your information to third parties or affiliates. SMS messages will only be used for communication purposes and not for marketing.

Types of SMS Communications

Upon consenting to receive text messages from Turning Tide Health, you may receive communications related to appointments, treatment and office hours. Please note that standard messaging disclosures apply.

  • New Patients: Confirmation of scheduled appointment and payment or insurance information, link for secure telehealth visit and other relevant treatment related messages.
  • Existing Patients: Reminders for upcoming appointments, communication with your medical provider and general office updates including holiday business hours.
  • Providers: Confirmation of patient referral, ROI requests and treatment updates. 

Example Message:

“Hello [Customer Name], this is a reminder of your appointment with Turning Tide Health on [Date] at [Time]. We look forward to seeing you!”

Opt-Out & Support

  • To stop receiving SMS messages, reply “STOP.”
  • For assistance, reply “HELP.”
  • Message and data rates may apply. Messaging frequency may vary.

Sample Response for “HELP”:

For assistance, please visit our website at http://www.turningtidehealth.com or contact us at 703-637-3586.

Message Frequency

Our SMS message frequency is estimated to be 0-3 text messages daily across all users. Frequency may vary based on your specific communication needs.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Methods

Customers may opt-in for SMS messaging from Turning Tide Health in the following way can opt-in to receive SMS messages through the following methods:

  • Verbal consent during a conversation
  • Filling out a website form
  • Completing a paper form
  • Sending us an SMS first

Opt-Out Methods

Customers can opt-out of SMS messaging from Turning Tide Health by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. Customers may opt back in at any time by replying START.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.turningtidehealth.com.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on forms.

Standard Messaging Disclosures

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at www.turningtidehealth.com.
  • Visit Privacy Policy for privacy policy and Terms of Use for Terms of Service.